FAQ

PulseNeko5/20/26About 2 min

Account

Verification email didn't arrive?

Check spam / Promotions
QQ / 163 mail occasionally blocks; prefer Gmail / Outlook / Apple iCloud
Try Forgot password on the login page to confirm deliverability

Forgot password?

Use Forgot password on the login page, or sign in via Passkey.

Not right now — no GitHub / Discord OAuth. Email sign-up + Passkey + 2FA only.

Lost Passkey?

Bridge binds one Passkey per account, so losing the device means that Passkey is gone. What to do:

Sign in with username / email + password, then complete 2FA (TOTP)
A backup code works in place of TOTP for a one-shot login
If none of the above works, email [email protected] from the registered address and ask the admin to reset your account manually

Strongly recommended

Enable 2FA and save the backup codes at the same time you bind a Passkey — otherwise losing the device plus forgetting the password leaves only the manual-reset path.

API Keys

Key format?

sk-…. Shown once at creation — copy immediately.

Lost the key / forgot to copy?

Can't be recovered. Delete it in API Keys, create a new one.

Suspect a leak?

Disable or delete the key on API Keys immediately. Check the last 24h of Usage Logs for abuse, email [email protected] if needed.

How many keys per account?

No hard cap in practice. Each key supports quota / IP / model whitelist / expiry independently.

Billing

Where do I check prices?

Model Catalog. All numbers are final user-facing prices.

How long does $1 last?

Depends on model and prompt length. Top up $5 first and observe your actual burn rate.

A call charged more / less than expected?

Usage Logs has the per-call token breakdown.

How does cache billing work?

Each model card has three columns: Input / Output / Cache. Cache hits bill at the cache price, usually much lower than input.

How do I claim the daily check-in?

Profile → Daily check-in button.

Are there redemption codes / referrals?

Yes. Wallet has a "Got a redemption code?" input and a Referral program section with your personal link.

Models

Model X is missing?

Use Filter or the search box on Model Catalog. If still nothing:

Possibly deprecated
Possibly only in certain groups — check the model card's Group tag
Possibly not yet configured — email to request

Calling model X returns 403?

Your key's group doesn't include it. Make a new key in a group that does.

Can I call Claude / Gemini via `/v1/chat/completions`?

Yes, Bridge auto-translates. But for full fidelity (Claude tool-use schema, Gemini grounding), use the native protocol.

Integration

My client doesn't allow a custom base URL?

Some clients hide it under "Advanced". Look there first.
If genuinely unsupported: switch to a supported client — Cherry Studio, DeepChat, Lobe Chat, etc. API Keys has one-click import buttons.

Base URL set but calls fail?

Walk through:

URL typos — no trailing /; OpenAI uses /v1, Anthropic doesn't add /v1, Gemini uses /gemini
Whitespace / newline from copy-paste
Usage Logs has this call? If not, request never hit Bridge.
If yes, check the upstream_error field

default / anthropic / openai / google go direct to upstream — most stable. Discount groups (cc / aws-q / codex / windsurf) re-use subscriptions — better value but occasional upstream waves. For critical flows, keep two keys — one official, one discounted.

FAQ